Enterprise Connect 2023 – Day 3, Final Day!

Posted on March 29, 2023 in: Events by: Jeff Young

The final day of Enterprise Connect 2023, and I’m really looking forward to the Zoom keynote this morning. We worked closely with the Zoom team while developing Variphy Call Analytics for Zoom Phone. In September 2022, Zoom reported that they had passed the 4M mark in Zoom Phone seats, andContinue Reading >

Enterprise Connect Day 2: AI for Meeting Platforms

Posted on March 28, 2023 in: Events by: Jeff Young

Day two of Enterprise Connect started off with the Microsoft keynote. Their keynote consisted of two main topics: the new Teams platform and Meetings AI. I’ve personally never been much of a Microsoft Teams user and have mainly used it to join meetings for clients when it’s their platform ofContinue Reading >

Enterprise Connect 2023 – Day 2!

Posted on March 28, 2023 in: Events by: Jeff Young

Good morning! Day 2 is a big day for keynotes at Enterprise Connect! I’m excited to hear from Nicole Herskowitz (Microsoft), Snorre Kjesbu (Cisco), and Mo Katibeh (RingCentral) regarding their direction in the collaboration space.   With Microsoft and Cisco growing their relationship with the support of Cisco video conferencing devicesContinue Reading >

Enterprise Connect Day 1: Case Studies and Migration Challenges

Posted on March 27, 2023 in: Events by: Jeff Young

The first day of Enterprise Connect was a busy one. The first session, UCaaS Migration Case Studies, was full of great information from four organizations that had migrated from on-premises to UCaaS. We heard firsthand accounts of the challenges they faced while migrating. One thing that all the organizations discussedContinue Reading >

Enterprise Connect 2023 – Kicking off Day 1!

Posted on March 27, 2023 in: Events by: Jeff Young

I’m excited to attend Enterprise Connect in Orlando, Florida, this week! Sessions kick off bright and early today at 9 am, and the expo floor opens at 3 pm. I plan to attend a few sessions today, including; UCAAS (unified communications as a service) Migration, CCAAS (contact center as aContinue Reading >

Variphy Zoom Phone Analytics: Four Zoom Phone Dashboard Widgets to Know

Posted on March 23, 2023 in: Zoom Phone by: Kyle Aebischer

Regardless of the UC platform(s), if your organization is like most others we work with, you’re likely using hunt groups or call queues. How do you prefer to track their performance? When are the busy hours? Is each queue staffed appropriately? Many organizations come to us because they need betterContinue Reading >

Government agency uses Variphy to reduce customer wait time by 30%

Posted on March 23, 2023 in: Success Stories by: Variphy Team

A U.S. government agency with a high phone count across hundreds of sites that assists internal technical support and external customers. Deployment 9,000 devices The Challenge Bullets The Solution “Variphy answered every problem we had related to phone metrics, and we saw the value of the application within the firstContinue Reading >

Getting Started! Variphy Zoom Phone Call Analytics – Dashboard Widget Guide

Posted on March 21, 2023 in: CDR Reporting, Dashboards and Widgets, Zoom Phone by: Kyle Aebischer

We’re excited to deliver Variphy’s configurable dashboards and widgets to Zoom Phone users! With these features, Zoom Phone users can display call analytics data in their preferred format in just a few clicks.  Variphy users can manage multiple dashboards, which can be configured with multiple widgets for CUCM, UCCX, CUBE,Continue Reading >

SE Spotlight – John Dehlin

Posted on March 17, 2023 in: Spotlight by: Phil Corbin

Our next SE to be featured on the main stage is Jon Dehlin! Jon may be new to Variphy, but he has a wealth of industry experience. Learn which celebrity jump-started his ride, and what tasks he specializes in with Variphy customers.

Variphy Product-Development Q1 2023 Meetup

Posted on March 15, 2023 in: Events by: Variphy Team

For a fully remote company, there is no better way to build connections and establish trust with one another than meeting in person. The Variphy Product Development Q1 2023 Meetup in Orange County was a resounding success. The department has seen a lot of growth over the last couple ofContinue Reading >

How to Enable and Use a Webex Chatbot for Variphy Report Delivery

Posted on March 14, 2023 in: CDR Reporting, Uncategorized, Webex Calling, Zoom Phone by: Jeff Young

Once you have successfully created your Webex chatbot, it must be configured and enabled in Variphy before it can be used for delivering Cisco CUCM, UCCX, & CUBE CDR Call Analytics reports and CUCM CDR alerts as an alternative to email. If you haven’t yet created your Webex chatbot, pleaseContinue Reading >

How to Integrate Variphy with your Webex Calling Organization

Posted on March 9, 2023 in: Webex Calling by: Kyle Aebischer

The Variphy Call Analytics for Webex Calling app will be available as an on-premises or Variphy Cloud* deployment. In this post, we will provide an overview of the deployment and integration of the Variphy application to your Webex Organization. Curious about Variphy on-premise vs. Variphy Cloud? Variphy’s on-premise solution mayContinue Reading >

How to Create and Configure a Webex Bot for Variphy Report Delivery

Posted on March 7, 2023 in: CDR Reporting, Webex Calling, Zoom Phone by: Jeff Young

Did you know you can use a Webex chatbot for report delivery? In addition to scheduling reports for email and local repository delivery, a chatbot can send reports to you or a group of users. Learn how to create your Variphy Webex chatbot below! How to Create Your Variphy WebexContinue Reading >

Variphy Zoom Phone Analytics: Play Audio Call Recordings in Call History Results

Posted on March 2, 2023 in: Zoom Phone by: Kyle Aebischer

In Zoom Phone, calls can be recorded automatically or on demand. Regardless of the recording type, Variphy captures whether the call was recorded and allows quick and easy audio playback via our web interface. This feature enables appropriate supervisors, managers, or administrators to access and listen to voice recordings toContinue Reading >

Going to Enterprise Connect 2023 in Orlando?

Posted on March 1, 2023 in: Events by: Jeff Young

Let us know so we can find a time to chat at BOOTH #1144! We’ll be giving away prizes and doing demos of Variphy Call Analytics for Cisco and Zoom Phone. P.S. If you haven’t registered yet, use our promotion code VARIPHY to get $500 off your conference pass.

Variphy Zoom Phone Analytics: 5 Simple But Powerful Call History Searches

Posted on February 23, 2023 in: CDR Reporting, Zoom Phone by: Kyle Aebischer

At Variphy, we approach call analytics by thinking about and caring equally about both the inputs and outputs. Data presented in even the most appealing ways can lose its luster if it can only be used for limited or rigid data sets. We give our users a lot of flexibilityContinue Reading >

Customer Request: Custom Label Change for Cradle to Grave Reports

Posted on February 21, 2023 in: Customer Request, Feature by: Trey Gonzalez

Customer requests are important to us because they provide valuable insights into the needs and expectations of our customers. These requests help us improve our products, build trust, and provide customers with what they want! Recently we received a request from a customer in the healthcare vertical regarding a widelyContinue Reading >

SE Spotlight — Jim Scholtens

Posted on February 20, 2023 in: Spotlight by: Phil Corbin

This month’s SE Spotlight focuses on Variphy engineer Jim Scholtens. This is your chance to learn which poster hung on his wall growing up, and all about the best present he’s ever received.

Synergy 2023: Infusing teamwork into our Sales Kickoff event

Posted on February 20, 2023 in: Events by: Phil Corbin

Our sales team recently held their annual Sales Kickoff event in sunny San Diego, California! Building on our theme of Synergy 2023, the meetup brought together our customer success, sales, and executive teams from across the country.  The event allowed the teams to come together, brainstorm new ideas, and shareContinue Reading >

Variphy Call Analytics for Zoom Phone Beta Release Now Available!

Posted on February 16, 2023 in: Newsroom, Zoom Phone by: Kyle Aebischer

Are you a Zoom Phone administrator looking for more reporting and analytics capabilities? We are pleased to announce that Variphy Call Analytics for Zoom Phone is now available!  Our Beta release is available for on-premise deployment or can be deployed in Variphy Cloud. What can you expect from participating inContinue Reading >