How to Get the Data You Need with the Real Time CSQ Widget

Posted on February 15, 2024 in: Workshop by: Jeff Young

How to Get the Data You Need with the Real Time CSQ Widget

Learn how to configure the Real Time CSQ widget so you can get better visibility into your UCCX call data.

How to Isolate Calls for CUBE Reports

Posted on February 14, 2024 in: CUBE Analytics by: Jeff Young

Systems engineers Matt and Victor hosted the “CUBE Reporting and Analytics: How to Isolate Calls” webinar to explore how it can help identify scenarios and generate insightful reports.

Top Pitfalls to Avoid When Migrating to Cloud Calling

Posted on February 8, 2024 in: Resources by: Jeff Young

Top pitfalls to avoid when migrating to cloud calling

Identify the common pitfalls of cloud calling migration and take proactive measures to avoid them with the help of Variphy’s Migration Team.

Webinar Rewind: Hunt Groups and Call Queues

Posted on February 7, 2024 in: Workshop by: Jeff Young

Webinar Rewind: Hunt Groups and Call Queues

In a recent webinar, our systems engineers showed how users can view and analyze their hunt group data for their Webex Calling environment.

See you in Orlando!

Posted on February 6, 2024 in: Events by: Variphy Team

Connect with Variphy at Enterprise Connect 2024! Use code VARIPHY to get $700 off your conference pass.

Coming Soon: Support for Microsoft Teams Phone

Posted on February 1, 2024 in: Software Release by: Jeff Young

We are thrilled to announce that Variphy 16.0 will introduce support for Microsoft Teams Phone! Learn more about our advanced analytics and reporting integration.

Customer service teams leverage Variphy to make data-backed decisions, improve productivity

Posted on January 31, 2024 in: Success Stories by: Customer Success

For the customer service teams at Huish Outdoors, visibility into their Webex Calling environment is paramount. See how Variphy helps them get valuable data.

Variphy 15.4: Most Popular Features

Posted on January 29, 2024 in: Software Release by: Jeff Young

Variphy 15.4 software has launched! Here are the most popular new enhancements to our CUCM, UCCX, Webex Calling, and Zoom Phone solutions.

Health services provider generates Variphy reports to identify, resolve issues quickly

Posted on January 24, 2024 in: Success Stories by: Customer Success

Lifeline Australia is a leading mental health services provider in Australia. It runs 42 contact centers across the country and fields an average of 3,000 calls a day.

New Release: Variphy 15.4

Posted on January 22, 2024 in: Software Release by: Jeff Young

From improved handling of CDRs to enhancements in UI, Variphy 15.4 has exciting updates for Cisco, Webex Calling, and Zoom Phone users.

Webex Calling: Auto Attendant, Hunt Group, and Queue Reporting

Posted on January 19, 2024 in: Resources by: Jeff Young

Auto attendant, hunt groups, and call queues distribute incoming calls. Here’s a look at these features and how to make the best use of their information.

What’s New in Variphy 15.4

Posted on January 18, 2024 in: Workshop by: Trey Gonzalez

Variphy 15.4 brings exciting new updates to our CUCM, Webex Calling, and Zoom Phone. See what’s new in our latest software release.

Top 5 Benefits of Migrating from On-Prem to Cloud Calling

Posted on January 16, 2024 in: Resources by: Jeff Young

For many companies, migrating from on-prem to cloud calling can be an essential part of scaling, cost-efficiency, and collaboration. 

How to Monitor Hard Phone Registration Changes With Variphy Change Management

Posted on January 12, 2024 in: Workshop by: Jeff Young

Learn how Variphy Change Management can help you optimize phone system management and monitor hard phone registration changes easily.

Have you registered for EC2024?

Posted on January 11, 2024 in: Events by: Jeff Young

We’re excited to be back on the bustling convention floor to connect with customers, forge partnerships, and engage with the UC community. 

Healthcare system ensures customer service satisfaction through better insight with Variphy

Posted on January 11, 2024 in: Success Stories by: Customer Success

With over 16,000 devices in their system, WakeM needed a solution to help them stay on top of their environment and continue to deliver quality customer service.

Coming Soon: Variphy 15.4

Posted on January 5, 2024 in: Software Release by: Jeff Young

Coming soon: Variphy 15.4

Variphy 15.4 is just around the corner! Ready for the latest enhancements to our CUCM, Webex Calling, and Zoom Phone analytics and reporting solutions?

Top 3 Variphy Call Analytics Webinars in 2023

Posted on January 4, 2024 in: Workshop by: Jeff Young

Top 3 Variphy Call Analytics Webinars in 2023

Last year, our SEs covered dozens of topics that helped customers navigate and leverage our CUCM, Webex Calling, and Zoom Phone solutions. Here are the three most popular webinars in 2023.

2023 Highlights: Integrations, Events, and More

Posted on December 29, 2023 in: Resources by: Jeff Young

As 2023 comes to a close, we look back at how exciting and pivotal this year has been for the Variphy team. From new integrations to bustling events, it has been a year of growth and collaboration. 

Understanding the Difference Between On-Premises, Cloud, and Hybrid Calling Solutions

Posted on December 27, 2023 in: Resources by: Jeff Young

Understanding the Difference Between On-Premises, Cloud, and Hybrid Calling Solutions

Learn the difference between on-premises, cloud, and hybrid solutions, and compare their features.