Customer Success Story: Mountain Area Health Education Center
MAHEC faced significant difficulties in accumulating and analyzing call data due to the complexity and volume of their communications.
Call Analytics
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A Comprehensive Guide to Migrating to Microsoft Teams Phone
Migrating to Microsoft Teams Phone? Here's what you need to know before you make the move.
Customer Success: Midland Health
Midland Health struggled with their existing call data solution, which lacked the necessary insights into their calling environment.
Customer Success: Mercy Hospital
Mercy faced several critical challenges in managing their extensive communications network, including meeting data retention compliance requirements and difficulty in quickly identifying and tracking troubled calls.
Best Practices for Remote Team Management
For effective remote team management, you need clear communication, data-driven insights, and a focus on continuous improvement.
Overcoming Common Reporting Challenges in Remote Settings
Managing a remote team presents common reporting challenges, but addressing these issues effectively ensures reports are accurate, timely, and engaging.
Best Practices for Remote Team Reporting
Strategic remote team reporting goes beyond simple performance tracking — it becomes the driving force behind performance and engagement.
Creating Comprehensive Reports for Calling Environments
Creating comprehensive reports guides team leaders towards enhanced productivity and stronger collaboration.
Key Metrics for Remote Team Performance
By meticulously tracking and analyzing key metrics, managers can discover a wealth of information about remote team performance.
Setting Up an Effective Calling Environment
Learn what to look for when choosing the best communication platform for you.
