Customer Success Story: Herzing University
With Variphy, Herzing University gained deeper visibility into phone system metadata, ensuring accurate tracking of call activity across campuses.
Call Analytics
86 posts
How Call Analytics Drives Efficiency in Microsoft Teams Phone
Discover how advanced call analytics can boost efficiency, improve call quality, and optimize resources in your Microsoft Teams Phone system.
Customer Success Story: Tampa General Hospital
Learn how Tampa General Hospital enhances telephony management with Variphy, improving reporting, reducing on-site visits, and saving costs in their complex Cisco CUCM environment.
Health System Leverages Variphy to Reduce Manual Work, Boost Ops
Discover how CentraCare overcame challenges in their call management and reporting processes using Variphy's comprehensive solutions.
Workshop Recap: Advanced Reporting for Teams Call Queues
Discover new features like queue-specific reporting and step-by-step guidance on building personalized reports for deeper call insights.
Save Time With Webex Calling Report Templates
Generating reports for your Webex Calling environment doesn’t have to be a time-consuming task. Our systems engineers hosted a workshop to show you how to get the info you want with just a few clicks.
Customer Success Story: University Hospitals of Cleveland
University Hospitals of Cleveland looked for a solution to manage their extensive network effectively and found Variphy.
Customer Success Story: WakeMed Health & Hospitals
Learn how Variphy helps WakeMed's voice engineers and administrators gain better visibility into their calling environment.
Customer Success Story: Northwestern Health Unit (NWHU)
See how Variphy helped NWHU tackle challenges in managing and reporting call details.
4 Common Call Center Bottlenecks You Can Solve With Analytics
Discover how call analytics can help identify and resolve common call center bottlenecks like long wait times, high abandonment rates, and inefficient call routing.
