Posted on June 1, 2023 in: Events by: Jeff Young
Meet our account managers, systems engineers, and product managers at booth 9205 Cisco Live is just a few days away — are you ready to brave the Las Vegas heat to get updated on the latest tech developments and connect with experts in our space? Our team is excited toContinue Reading >
Posted on May 31, 2023 in: Webex Calling by: Jeff Young
Generate Webex Calling reports quickly with our easy-to-use templates Templates offer a convenient starting point that can be easily updated. They help ensure reports are consistent no matter who generates them. With the introduction of our Webex Calling analytics and reporting feature, we’ve included user-friendly templates to help you getContinue Reading >
Posted on May 26, 2023 in: Workshop by: Jeff Young
Unlock the power of Variphy Call Analytics for Zoom Phone Are you looking to jump-start your reporting and analytics for Zoom Phone? We’ve provided templates based on our most popular reports as requested by our customers. Our systems engineers hosted a workshop to discuss some useful reports all organizations canContinue Reading >
Posted on May 24, 2023 in: White Paper by: Jeff Young
Metrics you should be reporting to optimize your call center UC experts like you need comprehensive reports for metrics in your unified communications (UC) environments. Do you know which are the best key performance indicators (KPIs) for voice engineers to track? Assess if you have the right tools for callContinue Reading >
Posted on May 18, 2023 in: Workshop by: Jeff Young
Get visibility into your Webex Calling environment with Variphy What analytics reports should you be running for Webex Calling? Here are four reports Webex Calling users should know – which are quick and easy to generate using Variphy. Run reports for greater visibility into Webex Calling Variphy offers comprehensive callContinue Reading >
Posted on May 16, 2023 in: Events by: Jeff Young
Visit us at booth 9205 for prizes and product demos Team Variphy is heading to Las Vegas for one of the biggest events of the year – Cisco Live 2023! Cisco Live provides a great opportunity for the UC community to share the latest tech developments, strategies, and insights. We’reContinue Reading >
Posted on May 15, 2023 in: Software Release by: Jeff Young
We’re excited to announce the GA release of Variphy 15.0, featuring Webex Calling analytics and reporting support! Variphy Call Analytics for Webex Calling is supported in on-premises and cloud deployments. Now, you can generate reports on your Webex Calling and on-premises UCM environments in the same application! Add Variphy’s CUBEContinue Reading >
Posted on May 9, 2023 in: Webex Calling by: Kyle Aebischer
The release of Variphy 15.0 brings call analytics and reporting to your Webex Calling platform. Variphy 15.0 is supported in an on-premises and Variphy Cloud deployment. You can generate reports on your Webex Calling and on-premises UCM environments in the same application! Check out our workshop on how to deployContinue Reading >
Posted on May 4, 2023 in: Feature by: Trey Gonzalez
I’m excited to introduce Variphy’s newest widget feature: the Column Width Editor! With Variphy 15.1, you can customize your dashboard using widgets like call history details and grouping statistics, so you can always see the data most important to you. Now, we’re giving you even more flexibility in how youContinue Reading >
Posted on May 2, 2023 in: Events by: Jeff Young
Meet team Variphy at Cisco Live on June 4-8 at the Mandalay Bay Convention Center in Las Vegas! We are excited to attend the premier conference for Cisco customers and partners. Visit us at booth 9205 for a chance to win prizes and learn about our exciting Unified Communications ManagerContinue Reading >
Posted on April 25, 2023 in: CUBE Analytics by: Trey Gonzalez
If CUBE CDR data is not visible in Variphy for the current or previous day(s), there could be a few possible causes. Here’s what you can do to troubleshoot in Variphy’s CUBE analytics when data cannot be found. Step 1) Confirm that Variphy CDR Processing is enabled for the CUCMContinue Reading >
Posted on April 20, 2023 in: Zoom Phone by: Kyle Aebischer
Zoom Phone admins need vital data so they can manage their teams effectively. Who needs a physical phone, and who doesn’t? How are your users utilizing — or not utilizing — devices? Does activity vary between inbound and outbound calls? Are certain departments showing vastly different behaviors than others? WithContinue Reading >
Posted on April 18, 2023 in: CUBE Analytics by: Trey Gonzalez
Processing data from CUBE supplies a more holistic view of an organization’s PSTN calling. CUBE does not have to route calls to a CUCM cluster; it can route calls to a third-party application like a fax server or an interactive voice response system. Doing so can give you visibility intoContinue Reading >
Posted on April 13, 2023 in: Zoom Phone by: Jeff Young
Templates are essential to reporting applications, providing a great starting point that can be easily updated. Moreover, they help manage information; templates keep reports consistent no matter who generates them. With the release of our Zoom Phone analytics and reporting features, we included easy-to-use templates to get you started! OurContinue Reading >
Posted on April 12, 2023 in: Zoom Phone by: Jeff Young
It’s here! Variphy integration with Zoom Phone is now available on the Zoom App Marketplace. Variphy Call Analytics for Zoom Phone allows you to customize reports, configure and share dashboards, retain your data for as long as you need, and much more! Check out the following links for more information:Continue Reading >
Posted on April 6, 2023 in: Newsroom, Zoom Phone by: Jeff Young
Variphy, the preferred unified communications reporting and analytics software solution for over 1,500 businesses, announced today the release of Variphy 14.0, offering the feature Variphy Call Analytics for Zoom Phone. “Our latest release adds Variphy Call Analytics and Reporting support for Zoom Phone,” said Derek Falter, Director of Product Development.Continue Reading >
Posted on April 6, 2023 in: Zoom Phone by: Jeff Young
We are excited to announce the GA release of Variphy Call Analytics for Zoom Phone! With Variphy 14.0, organizations can leverage their Zoom Phone call data, display vital information on dashboards, and generate reports. Some of the key highlights of Variphy’s Zoom Phone analytics and reporting application: For more information, pleaseContinue Reading >
Posted on April 4, 2023 in: Zoom Phone by: Kyle Aebischer
With Variphy Call Analytics for Zoom Phone, you can retain as much of your organization’s call log data as you need. We understand the importance of generating reports and dashboards to look at a specific quarter, year, or multi-year for compliance, reporting, and trend analysis. For this reason, Variphy allowsContinue Reading >
Posted on March 29, 2023 in: Events by: Jeff Young
The final day of Enterprise Connect 2023, and I’m really looking forward to the Zoom keynote this morning. We worked closely with the Zoom team while developing Variphy Call Analytics for Zoom Phone. In September 2022, Zoom reported that they had passed the 4M mark in Zoom Phone seats, andContinue Reading >
Posted on March 28, 2023 in: Events by: Jeff Young
Day two of Enterprise Connect started off with the Microsoft keynote. Their keynote consisted of two main topics: the new Teams platform and Meetings AI. I’ve personally never been much of a Microsoft Teams user and have mainly used it to join meetings for clients when it’s their platform ofContinue Reading >
