Customer Success: Kelsey-Seybold Clinic
Kelsey-Seybold Clinic grappled with a lack of experience in their new phone system, operated with a small telecom staff, and were constrained by the limited reporting capabilities of their built-in CDR reporting tool.
Overcoming Common Reporting Challenges in Remote Settings
Managing a remote team presents common reporting challenges, but addressing these issues effectively ensures reports are accurate, timely, and engaging.
Best Practices for Remote Team Reporting
Strategic remote team reporting goes beyond simple performance tracking — it becomes the driving force behind performance and engagement.
Variphy 16.2: New Features and Improvements
Variphy 16.2 is now available! Download it today.
Creating Comprehensive Reports for Calling Environments
Creating comprehensive reports guides team leaders towards enhanced productivity and stronger collaboration.
Key Metrics for Remote Team Performance
By meticulously tracking and analyzing key metrics, managers can discover a wealth of information about remote team performance.
Customer Success: Johns Hopkins All Children’s Hospital
Johns Hopkins All Children's Hospital needed a comprehensive call analytics to monitor call quality, troubleshoot issues, and report on usage metrics.
Setting Up an Effective Calling Environment
Learn what to look for when choosing the best communication platform for you.
How Call Analytics Can Benefit Your Organization
In this webinar, we cover the critical ways that leveraging call reporting can significantly impact business operations and bottom line.
Discovering Bottlenecks With Call Data Analytics
Inefficiencies can lead to customer frustration. By leveraging call data analytics, businesses can pinpoint and address these bottlenecks.
