Category Archives: Success Stories

Government agency uses Variphy to reduce customer wait time by 30%

Posted on September 21, 2023 in: Success Stories by:

Government agency uses Variphy to reduce customer wait time by 30%

A U.S. government agency, which assists internal technical support and external customers, needed real-time metrics for over 9,000 devices across hundreds of sites. They turned to Variphy to help them track and report on their key performance indicators for their Cisco Unified Communications Manager (CUCM) environment. The Challenge of ManuallyContinue Reading >

Customer Success: Veridian Credit Union

Posted on March 1, 2023 in: Success Stories by:

Veridian Credit Union is a not-for-profit financial cooperative that offers digital services for customers in all 50 states, with branches in Iowa and Nebraska. Learn how Variphy has helped Veridian Credit Union get more out of its call data. Credit Union Chooses Variphy for Better Insights After Migrating to WebexContinue Reading >

Credit union gains confidence in their CUCM data with Variphy’s advanced analytics

Posted on February 11, 2022 in: Success Stories by:

Reliable data is the cornerstone of informed business decisions. For Veridian Credit Union, a not-for-profit cooperative founded in Iowa, generating reliable reports on their calling environment was a significant challenge for their staff. They turned to Variphy to give them better insight. The Need for Reliable Reports Veridian had beenContinue Reading >