Posted on March 19, 2024 in: Success Stories by: Customer Success
Learn how CRDB Bank used Variphy to streamline operations, enhance reporting, and improve customer satisfaction.
Posted on February 21, 2024 in: Success Stories by: Customer Success
After Macomb County moved to their new calling platform, they looked for an analytics and reporting solution that could help them optimize their CUCM data.
Posted on January 31, 2024 in: Success Stories by: Customer Success
For the customer service teams at Huish Outdoors, visibility into their Webex Calling environment is paramount. See how Variphy helps them get valuable data.
Posted on January 24, 2024 in: Success Stories by: Customer Success
Lifeline Australia is a leading mental health services provider in Australia. It runs 42 contact centers across the country and fields an average of 3,000 calls a day.
Posted on January 11, 2024 in: Success Stories by: Customer Success
With over 16,000 devices in their system, WakeM needed a solution to help them stay on top of their environment and continue to deliver quality customer service.
Posted on December 19, 2023 in: Success Stories by: Customer Success
The Collier County Board of County Commissioners sought better visibility into their calling environment. After signing up for a proof of concept, they found that Variphy’s analytics and reporting solution addressed all their needs.
Posted on December 5, 2023 in: Success Stories by: Customer Success
Veridian Credit Union is a not-for-profit financial cooperative that had been a Variphy customer when they used Cisco Unified Communications Manager (CUCM). After they migrated to Webex Calling, they once again chose Variphy for their call analytics solution because of the detailed reporting features they couldn’t find anywhere else.
Posted on November 16, 2023 in: Success Stories by: Customer Success
Midland Health is a leading healthcare facility in Texas that uses Cisco Unified Communications Manager (CUCM) and Unified Contact Center Express (UCCX). With over 3,000 employees and growing, network analyst Evan Ruiz searched for an analytics and reporting solution to accommodate Midland Health’s evolving needs.
Posted on September 21, 2023 in: Success Stories by: Customer Success
A U.S. government agency, which assists internal technical support and external customers, needed real-time metrics for over 9,000 devices across hundreds of sites. They turned to Variphy to help them track and report on their key performance indicators for their Cisco Unified Communications Manager (CUCM) environment. The Challenge of ManuallyContinue Reading >