Category Archives: Success Stories

Health System Saves $15K Annually After Implementing Variphy

Posted on April 12, 2024 in: Success Stories by:

Whether investigating robo-callers or evaluating PSTN trunking usage, retrieving data quickly and accurately proved to be a significant challenge for TriHealth.

International Bank Achieves Better Visibility and Reporting with Variphy

Posted on March 19, 2024 in: Success Stories by:

Learn how CRDB Bank used Variphy to streamline operations, enhance reporting, and improve customer satisfaction.

‘I need that solution!’: County government leverages Variphy to customize reports

Posted on February 21, 2024 in: Success Stories by:

After Macomb County moved to their new calling platform, they looked for an analytics and reporting solution that could help them optimize their CUCM data.

Customer service teams leverage Variphy to make data-backed decisions, improve productivity

Posted on January 31, 2024 in: Success Stories by:

For the customer service teams at Huish Outdoors, visibility into their Webex Calling environment is paramount. See how Variphy helps them get valuable data.

Health services provider generates Variphy reports to identify, resolve issues quickly

Posted on January 24, 2024 in: Success Stories by:

Lifeline Australia is a leading mental health services provider in Australia. It runs 42 contact centers across the country and fields an average of 3,000 calls a day.

Healthcare system ensures customer service satisfaction through better insight with Variphy

Posted on January 11, 2024 in: Success Stories by:

With over 16,000 devices in their system, WakeM needed a solution to help them stay on top of their environment and continue to deliver quality customer service.

Variphy helps county resolve challenges with abandoned calls

Posted on December 19, 2023 in: Success Stories by:

The Collier County Board of County Commissioners sought better visibility into their calling environment. After signing up for a proof of concept, they found that Variphy’s analytics and reporting solution addressed all their needs.

Credit union chooses Variphy for better insights after migrating to Webex Calling

Posted on December 5, 2023 in: Success Stories by:

Veridian Credit Union is a not-for-profit financial cooperative that had been a Variphy customer when they used Cisco Unified Communications Manager (CUCM). After they migrated to Webex Calling, they once again chose Variphy for their call analytics solution because of the detailed reporting features they couldn’t find anywhere else.

‘Phenomenal’ support and analytics solutions help hospital stay on top of CUCM data

Posted on November 16, 2023 in: Success Stories by:

Midland Health is a leading healthcare facility in Texas that uses Cisco Unified Communications Manager (CUCM) and Unified Contact Center Express (UCCX). With over 3,000 employees and growing, network analyst Evan Ruiz searched for an analytics and reporting solution to accommodate Midland Health’s evolving needs.