A U.S. government agency with a high phone count across hundreds of sites that assists internal technical support and external customers.

9,000 devices

The Challenge Bullets

  • Manually generating reports
  • No graphical representation of report data
  • Steep learning curve in understanding native Communications Manager call records

The Solution

  • Variphy provides automated easy-to-read reports.
  • Dashboards and widgets are easy to configure and provide valuable insights.
  • Access to real-time call history and searches allows the support team to resolve issues quickly.
  • Variphy helped to reduce customer wait time by 30% by providing visibility into call queues and agent statuses.

“Variphy answered every problem we had related to phone metrics, and we saw the value of the application within the first few minutes of the demo.”