The Future of Contact Center Analytics
When was the last time you called a customer service line? Maybe it was to resolve a billing…
Resources
55 posts
Why Granular Call Traffic Analysis Matters for Enterprises
Optimizing call flow starts with granular call traffic analysis. Learn how to identify inefficiencies and gain actionable insights with better reporting solutions.
How Variphy Cloud Optimizes Healthcare Communication
Optimize healthcare communication with Variphy's healthcare call analytics: secure insights into call volumes, response times, and more.
What Is Webex Contact Center?
Discover what Webex Contact Center is and how it transforms customer service with cloud-based scalability and AI-powered tools.
Boost Call Queue Reporting With Variphy
Let’s explore how Variphy supports advanced call queue reporting for Webex Customer Experience Essentials.
Meeting Healthcare’s Complex Communication Needs
Discover how healthcare providers are navigating the complexities of multi-location networks and telehealth with Variphy.
What Is Webex Customer Experience Essentials?
Learn about Webex Customer Experience Essentials and see how Variphy can help optimize this suite of tools.
Ghost of Reporting Future: Avoid Missed Opportunities in 2025
Learn from the Ghost of Reporting Future. Take action today and adopt better call reporting solutions for 2025 and beyond.
Ghost of Reporting Present: Is It Time for a Better Analytics Partner?
Do inconsistent reports, limited tracking, and lackluster support haunt your business? A better analytics partner can help you break free.
Ghost of Reporting Past: The Cost of Doing Nothing
In this first part of our series, we meet the Ghost of Reporting Past and explore the hidden toll of outdated practices.
