Beyond CUCM: Variphy’s Advanced UC Analytics for Teams, Zoom Phone, and Webex Calling
If you know Variphy for its deep Cisco CUCM analytics, you’ve already seen how powerful reporting transforms enterprise voice environments. But what happens when your customers move to Microsoft Teams, Zoom Phone, or Webex Calling?
Variphy moves with them.
Your customers may rely on multiple calling platforms or be in the process of transitioning between them. With Variphy, you get one analytics solution that supports Cisco CUCM, Microsoft Teams, Zoom Phone, and Webex Calling.
Why It Matters for Channel Partners
As a channel partner, your customers look to you to simplify the complexity of their communications.
With Variphy’s expanding platform support, you can:
- Deliver analytics to customers using Cisco, Microsoft, Zoom, or Webex.
- Retain accounts transitioning away from on-prem systems.
- Expand into new cloud-based UC opportunities.
- Offer premium reporting services, no matter what platform a customer chooses.
By staying flexible, you stay competitive.
What Platforms Does Variphy Support?
Cisco CUCM
This is where it started and where Variphy still leads. Provide your CUCM customers with:
- Detailed call history searches with advanced filters.
- Real-time alerts and call KPIs.
- Custom dashboards and wallboards.
- Queue performance insights and resource optimization.
- Scheduled report delivery.
Microsoft Teams
Variphy integrates with Microsoft Teams to bring clarity to call data. Offer your customers:
- User- and department-level reporting.
- Adoption tracking and usage trends.
- Filterable call history by user or group.
- Custom dashboards that surface actionable insights.
Zoom Phone
Zoom’s calling features are growing, but reporting gaps remain. Variphy fills those gaps with:
- In-depth call volume and performance analytics.
- Group and user reporting by role, team, or location.
- Custom visual dashboards.
- Exportable reports and historical trend tracking.
Webex Calling
Variphy supports Webex Calling, offering deep insight into Cisco’s cloud-first voice platform. With Variphy for Webex Calling, users can:
- Analyze user-level and group calling activity.
- Track usage trends across locations and timeframes.
- Build role-based dashboards tailored for IT or operations.
- Automate report delivery for ongoing visibility.
This addition helps you continue supporting Cisco customers as they move from CUCM to the cloud without skipping a beat.
Coming Soon: Reporting and Analytics for Webex Contact Center
If you work with contact center customers, this is big news. Users will soon be able to run detailed analytics on agent activity, queue performance, and customer interactions within the same trusted platform.
The Early Access Program for our Webex Contact Center solution is now accepting participants. With the Early Access Program, partners will have the chance to:
- Dive into our intuitive, powerful interface before anyone else.
- Test drive real-world contact center reports designed to solve your daily challenges.
- Share your insights directly with our team to help fine-tune the final product.
Make the Most of Every Opportunity
Your customers may be using CUCM today and Webex Calling tomorrow. Or a mix of Teams and Zoom. The key to staying relevant is offering analytics that move with them.
Variphy helps you:
- Retain long-term customers as they shift platforms.
- Support hybrid environments with a single reporting tool.
- Win more deals by offering flexible analytics.
- Standardize services without managing multiple systems.
With Variphy, you future-proof your business and provide real value across every UC strategy.
Ready to Support More UC Environments?
Your customers are expanding. Their communication tools are diversifying. Don’t get left behind.
Contact us today to see how Variphy helps you support Cisco CUCM, Microsoft Teams, Zoom Phone, and Webex Calling.
