Customer Success, Author at Variphy Voice

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May 9, 2024

‘Above and Beyond’: Variphy Solutions Help Healthcare Organization Improve Service Quality

When JCH looked for a powerful analytics solution to explore their Cisco Unified Communications Manager (CUCM) data, they discovered Variphy’s solutions.

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May 3, 2024

City Government Optimizes Staffing Using Insights Gained from Variphy

Variphy's reporting capabilities helped the City of Camrose gain actionable insights into call distribution and staff utilization.

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April 12, 2024

Health System Saves $15K Annually After Implementing Variphy

Whether investigating robo-callers or evaluating PSTN trunking usage, retrieving data quickly and accurately proved to be a significant challenge for TriHealth.

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March 19, 2024

International Bank Achieves Better Visibility and Reporting with Variphy

With a vast network of 1,100 Cisco IP Phones deployed across its branches, CRDB Bank faced challenges in reporting and monitoring its communication systems.

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February 21, 2024

‘I need that solution!’: County government leverages Variphy to customize reports

Macomb County needed to replace a discontinued on-premises platform with Cisco Unified Communications Manager (CUCM) and wanted a solution that could generate the reports with data they wanted to track.

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January 31, 2024

Customer service teams leverage Variphy to make data-backed decisions, improve productivity

Huish Outdoors needed to generate detailed reports on their Webex Calling environment, but they were not getting the level of granularity they wanted from their old analytics solution.

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January 24, 2024

Health services provider generates Variphy reports to identify, resolve issues quickly

Lifeline Australia is a leading mental health services provider in Australia. It runs 42 contact centers across the country, providing online, digital, and PSTN calls. Lifeline Australia fields an average of 3,000 calls a day.

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January 11, 2024

Healthcare system ensures customer service satisfaction through better insight with Variphy

With over 16,000 devices in their system, WakeMed's voice engineers and management team needed a solution to help them stay on top of their environment and continue to deliver quality customer service.

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December 19, 2023

Variphy helps county resolve challenges with abandoned calls

The Collier County Board of County Commissioners sought better visibility into their calling environment. After signing up for a proof of concept, they found that Variphy’s analytics and reporting solution addressed all their needs.

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December 5, 2023

Credit union chooses Variphy for better insights after migrating to Webex Calling

Veridian Credit Union is a not-for-profit financial cooperative that had been a Variphy customer when they used Cisco Unified Communications Manager (CUCM). After they migrated to Webex Calling, they once again chose Variphy for their call analytics solution because of the detailed reporting features they couldn’t find anywhere else.

Customer Success