Workshop Recap: Advanced Reporting for Teams Call Queues

For organizations using Microsoft Teams Phone, it’s essential to be able to track, analyze, and optimize their call queue operations. Systems engineers Jim Scholtens and Matt Sikes recently hosted a workshop that demonstrated how Variphy users can generate customized reports and gain deeper insights into their Teams call queue performance.

In this workshop, you can learn how to get the most out of your Teams call data, including:

• New “Call Queue Name” column and search criteria for easier queue-specific reporting.
• Improved display of calling and called party information.
• Persistent call queue name throughout call records for better tracking.
• Step-by-step guide to building customized reports for Teams call queues.

Missed this live workshop? Don’t miss out – register for our workshops and webinars here!