Variphy in Action: Success Stories in Healthcare

From doctors updating patient records to nurses coordinating test results, every connection in healthcare communication counts. It keeps teams aligned, patients safe, and organizations compliant with regulations.

But managing calling environments in healthcare is no small task. IT teams face unique challenges, including:

• Strict Compliance Standards: Healthcare providers must follow regulations, requiring detailed call logs and secure communications.
• Complex Troubleshooting: With high call volumes and numerous devices, diagnosing issues quickly is critical.
• Limited Visibility: Built-in reporting tools often fall short, making it difficult to get insights on system performance.

Variphy’s analytics, reporting, and troubleshooting tools simplify UC management, reduce downtime, and ensure compliance. But don’t just take our word for it — let’s explore how three leading healthcare providers transformed their calling environments with Variphy.

How Variphy Supports Healthcare IT Teams

1. Streamlined Compliance & Reporting

• Generate and schedule reports effortlessly.
• Track who made changes, when, and why.
• Maintain record-keeping with confidence.

2. Faster Troubleshooting & Resolution

• Quickly diagnose call failures with cradle-to-grave call tracking.
• Manage devices remotely, reducing on-site troubleshooting.
• Identify system trends, so small issues don’t become big problems.

3. Improved Operational Efficiency

• Reduced manual tasks, freeing up IT staff for higher-value work.
• Actionable insights into call volumes, device usage, and performance.
• Enhanced patient care, thanks to more reliable communication.

Real-World Success Stories

Tampa General Hospital

Tampa Bay, Florida | 11,000 Phones

The Challenge

Managing multiple CUCM clusters meant keeping track of configuration changes, troubleshooting issues, and generating reports, all while minimizing technician site visits. Their previous tools weren’t cutting it.

The Solution

Tampa General implemented Variphy’s Change Management and Remote Phone Control solutions, gaining:

• Instant visibility into system changes.
• Faster issue resolution with detailed call tracking.
• Automated report scheduling, saving the IT team valuable time.

The Impact

By automating reports and enabling remote troubleshooting, Tampa General cut ticket resolution times, reduced costs, and improved patient care.

WakeMed Health & Hospitals

Wake County, North Carolina | 16,000 Phones

The Challenge

WakeMed needed insights to manage a high volume of patient calls effectively. Their existing system made it difficult to track agent performance and call handling efficiency.

The Solution

With Variphy’s reporting solutions for CUCM and CUBE, WakeMed gained:

• Customizable call metrics, improving resource allocation.
• Faster data retrieval, cutting down IT workloads.
• Seamless implementation, praised for its ease of use.

The Impact

WakeMed’s IT and management teams now work more efficiently, ensuring patient calls are handled promptly.

University Hospitals of Cleveland

Cleveland, Ohio | 40,000 Phones

The Challenge

With 40,000 devices running on a single CUCM cluster, University Hospitals needed advanced endpoint monitoring, call analytics, and robust change management. Their previous tools lacked the scalability they required.

The Solution

Variphy provided:

• Scalable reporting tools, adaptable to large environments.
• Intuitive dashboards, making complex data easy to interpret.
• Seamless upgrades, ensuring minimal disruptions.

The Impact

With greater visibility into UC performance, University Hospitals can optimize resources, improve efficiency, and stay ahead of potential system issues.

Why Healthcare IT Teams Trust Variphy

• Unmatched Visibility: Track every call, change, and device with ease.
• Smooth Compliance: Stay ahead of policies effortlessly.
• Proven ROI: Save time, reduce costs, and optimize your Cisco UC environment.
• Dedicated Support: Get expert guidance whenever you need it.

With Variphy, your team can move from reactive troubleshooting to proactive UC management, ensuring seamless communication, improved efficiency, and better patient outcomes.

Let’s optimize your Cisco UC environment together. Explore Variphy’s solutions.