Variphy Call Analytics vs. Cisco Unified Intelligence Center (CUIC)
| Variphy | CUIC |
|---|---|
| No reporting row limitations | Reporting row limitation of 8000 |
| Highly Customizable reporting without the field restrictions | Reliant on CUIC canned reports with very little capability of formatting and customizing |
| 25 widget limitation per Dashboard | Limitation of 10 widgets per dashboard |
| Easy to use interface geared toward end users and managers | Interface geared toward Administrators providing reports for end users and managers |
| Modular and User based access controls for Supervisors, Users or Managers | Limited access controls for Supervisors, Users or managers. |
| Period over Period (Month, week, Day, Hour etc…) analytics | Extremely limited PoP analytics created using SQL, scripting and excel editing |
| Ability to show Calls traversing in and out of Call center | Confined to only reporting calls taking place in the call center |
| Ability to customize reporting field labels to better user experience | No ability to change from CUIC canned field names |
| Ability to report custom Not Ready reason not just code | Reports custom Not Ready numeric value and not textual reason |
| Reporting repository showing what reports have been run, their status and by whom | No ability to track report usage |
