TriHealth is a unified health system comprised of four general hospitals: Bethesda North, Good Samaritan, Bethesda Butler, and McCullough-Hyde Memorial.
The Challenge
Whether investigating robo-callers, evaluating PSTN trunking usage, or identifying accidental 911 dials, retrieving data quickly and accurately proved to be a significant challenge for TriHealth. Methods they had used for their previous calling environment did not seamlessly translate to their new Cisco environment, exacerbating frustrations with data retrieval.
The Solution
After conducting thorough research and evaluating various CDR tools, the organization opted to implement Variphy. Within just 15 minutes of deployment, Variphy uncovered the underutilization of some PSTN trunking, which would save them $15,000 annually. As the organization continues its five-year plan to transition 12,000 more phones to Cisco, totaling approximately 20,000 phones, Variphy’s capabilities position them to efficiently manage the transition and effectively utilize their resources.
“Within the first 15 minutes of using it, we were able to see how underutilized some of our PSTN trunking was. We found out we could disconnect 2 PRI’s right away. That alone will save us $15,000 a year.”
The Impact
The implementation of Variphy not only yielded immediate cost savings but also streamlined the organization’s ability to access and analyze call data within the Cisco environment. By addressing data retrieval challenges, Variphy enhances the organization’s capacity to promptly identify and resolve issues and optimize communication networks.