VariphyCUIC
No reporting row limitationsReporting rows limited to 8000
Highly customizable reporting without field restrictionsReliant on CUIC canned reports with limited customization options
Up to 25 widgets per dashboardLimited to 10 widgets per dashboard
Easy-to-use interface geared toward end users and managersInterface geared toward administrators providing reports for end users and managers
Modular and user-based access controls for supervisors, users, and managersLimited access controls for supervisors, users, and managers
Period-over-period analytics (e.g., month, week, day, hour)Extremely limited Period-over-Period analytics created using SQL, scripting, and Excel editing
Ability to show calls traversing in and out of call centerConfined to only reporting calls taking place in the call center
Ability to customize reporting field labels for better user experienceNo ability to change from CUIC canned field names
Ability to report custom Not Ready reasons, not just codesReports custom Not Ready numeric values, no textual reasons provided
Reporting repository showing report status and who generated themNo ability to track report usage