Variphy 16.0
introduces add-on support for Microsoft Teams Phone and more
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Call Analytics
Call Search
Call Flow
Call Busy Hours
Hunt Group & Queue Performance
Answer & Abandonment Rates
Identify Dormant & Underutilized Devices
Contact Center Analytics
Call Queue Performance
Agent State Activity
Time Interval Trends
Real-time Wallboards
Supervisor Team Visibility
Dial Plan Management
DID Capacity Planning
Eliminate Spreadsheet Tracking
View & Manage DID Block Usage
Change Management
Document Changes to Key Configurations
Inventory Phone Serial Numbers
Report on Hunt Pilot Call Flows
Remote Phone Control
Change Background Images & Ring Tones
Clear ITL Files & Manage Device Settings
Test & Troubleshoot Phones Remotely
Call Analytics
Call Search
Call Flow
Call Busy Hours
Hunt Group & Queue Performance
Answer & Abandonment Rates
Identify Dormant & Underutilized Devices
Contact Center Analytics
Call Queue Performance
Agent State Activity
Time Interval Trends
Real-time Wallboards
Supervisor Team Visibility
Dial Plan Management
DID Capacity Planning
Eliminate Spreadsheet Tracking
View & Manage DID Block Usage
Change Management
Document Changes to Key Configurations
Inventory Phone Serial Numbers
Report on Hunt Pilot Call Flows
Remote Phone Contol
Change Background Images & Ring Tones
Clear ITL Files & Manage Device Settings
Test & Troubleshoot Phones Remotely
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Posts by Phil Corbin :
Variphy Call Analytics vs. Cisco Unified Intelligence Center (CUIC)
, Posted on March 26, 2024 in
Resources
SE Spotlight – John Dehlin
, Posted on March 17, 2023 in
Spotlight
SE Spotlight — Jim Scholtens
, Posted on February 20, 2023 in
Spotlight
Synergy 2023: Infusing teamwork into our Sales Kickoff event
, Posted on February 20, 2023 in
Events
Unlimited CDR Data is in reach
, Posted on July 8, 2019 in
CDR Reporting
Gartner has listed Variphy as a leading Technology Provider for Unified Communications and Cisco UC Tools Solutions
, Posted on September 9, 2018 in
CDR Reporting
&
Customer Reviews
Winner of the Pennywise Halloween mask in Variphy’s Friday the 13th contest announced!
, Posted on October 27, 2017 in
Contests
Cisco Live 2017 interview with Tim from Northwest Community Credit Union
, Posted on August 14, 2017 in
CDR Reporting
&
Events