Variphy’s call analytics and reporting integration for Webex Calling allows you to set custom data retention periods. Requirements vary by organization and vertical, so our feature is designed to help you meet your individual needs.
Compliance and regulatory requirements: Many industries have data retention laws and regulations that dictate how long data must be stored. Organizations are often required to retain call data related to complaints, employee performance, and other HR concerns.
Business and operational requirements: Historical call data provides insights into customer behavior, market trends, and operational performance. With unlimited data retention, you can make informed decisions and develop effective strategies.
Business continuity: Custom data retention supports business continuity and recovery efforts in the instance of data loss, system failure, or disaster.
Trend analysis: Historical data help you and your team learn from past experiences to improve services. Retained data can support research initiatives, enabling you to analyze trends, patterns, and correlations over an extended period.
Customer service: With access to historical data, your customer service representatives can provide accurate and timely assistance, improving customer satisfaction and loyalty.
Test drive our application in your environment using your data with our free and fully functional proof of concept. For more information, stop by booth 9205 at Cisco Live or check out the links below.