CUBE Analytics in the Cloud: More Insights, Less Overhead

Understanding call patterns, identifying bottlenecks, and optimizing resource allocation are critical to operational efficiency. Variphy’s CUBE (Cisco Unified Border Element) analytics and reporting solution delivers granular call analytics, trend visibility, and enhanced data retention, whether in the cloud, on-premises, or a hybrid environment.

Why Move to Cloud-Based Call Analytics?

On-premises call analytics tools have long been the standard, but they come with significant limitations:

• Rigid infrastructure: Scaling requires costly hardware upgrades.
• Limited accessibility: Data is often restricted to on-site teams.
• Slow adaptability: Responding to changing business needs is cumbersome.

By leveraging the flexibility of the cloud, IT teams and executives gain secure remote access, scalable analytics capabilities, and advanced performance monitoring.

Key Capabilities of Variphy CUBE

Granular Call Detail Reporting (CDR)

Gain detailed visibility into call data before calls are routed to departments. With better CDR insights, teams can:

• Perform in-depth compliance audits with precise call records.
• Troubleshoot call routing issues before they impact operations.
• Optimize call flow by pinpointing bottlenecks.

Advanced Filtering & Search

Easily analyze call patterns by filtering data based on:

• Calling number (CLID) and dialed number (DNIS).
• Peer address and custom-defined time periods for seasonal trend analysis.
• Departmental or regional variations, allowing IT teams to fine-tune resource allocation.

Trend Analysis & Insights

• Identify peak busy hours and call volume fluctuations to optimize call routing.
• Monitor Dial Peer usage to ensure efficient capacity planning.
• Leverage historical data to make informed staffing and infrastructure decisions.

Long-Term Data Retention & Visualization

Access comprehensive historical data with interactive dashboards and reports, including:

• Dynamic charts and graphs for easier data interpretation.
• Customizable views for executives and IT teams.
• Secure cloud storage, eliminating on-premises data management hassles.

The Key Benefits of Cloud-Based CUBE Analytics

Scalability & Flexibility

Need to expand your analytics capabilities? The cloud allows you to scale up or down effortlessly without worrying about hardware limitations.

Granular Monitoring for Smarter Decisions

IT teams can track call data, respond to traffic spikes, and proactively address potential issues before they escalate.

Cost Efficiency & Simplified Operations

The cloud-based model streamlines IT operations, freeing up resources for strategic initiatives.

Improved Collaboration

Enable seamless collaboration between IT teams, voice engineers, and executives with role-based access and customized dashboards.

Real-World Applications of Variphy CUBE Analytics

Proactive Call Traffic Management

Detect and resolve bottlenecks before they disrupt operations. Businesses can optimize call routing based on Dial Peer usage, improving efficiency and reducing unnecessary infrastructure costs.

Compliance & Auditing

Ensure regulatory compliance with detailed call records and audit trails. Secure data retention capabilities provide an auditable history of voice communications, supporting compliance requirements.

Strategic Planning & Resource Optimization

By analyzing historical data, organizations can:

• Anticipate seasonal call trends and adjust staffing levels accordingly.
• Optimize resource utilization during peak and low-traffic periods.
• Make data-driven strategic decisions using intuitive dashboards and reports.

Upgrade to Variphy CUBE Analytics, Available in the Cloud

The shift to cloud-based CUBE analytics empowers IT teams with deeper insights, better scalability, and cost savings.

Are you ready to transform how your business analyzes voice communications? Get in touch with us for a personalized demo and see the difference for yourself.