Category Archives: Customer Request

Customer Request: Custom Label Change for Cradle to Grave Reports

Posted on February 21, 2023 in: Customer Request by:

A line connecting the letter A and B

Customer requests are important to us because they provide valuable insights into the needs and expectations of our customers. These requests help us improve our products, build trust, and provide customers with what they want! Recently we received a request from a customer in the healthcare vertical regarding a widelyContinue Reading >

Customer Request!  Now Select Multiple CUBEs to Include in a Single Report

Posted on January 12, 2023 in: Customer Request by:

Variphy CUBE Feature Video Screenshot

Are you using Cisco CUBE in your UC environment? Occasionally, customers have unique scenarios in their unified communications environment and have additional reporting and analytics needs.  Recently, we had a customer request to include information from multiple CUBEs in a single report.  The customer had multiple CUBEs handling inbound calls,Continue Reading >