Occasionally, customers have unique scenarios in their unified communications environment and have additional reporting and analytics needs. Recently, we had a customer request to include information from multiple CUBEs in a single report. The customer had multiple CUBEs handling inbound calls, and some calls were not being directed to their UCM but rather to their UCCE and cloud faxing environments. With the ability to combine multiple CUBEs into a single report, the customer has a quick and accurate report for determining the number of calls being directed to their environment, even when DIDs terminate on separate CUBE.
Here’s a sneak peek at the new feature:
This feature will be available in our upcoming Variphy version 13.1 release!
Take a deeper dive into the Variphy CUBE Analytics feature here!