Generating reports for your Webex Calling environment doesn’t have to be a time-consuming task. Our systems engineers hosted a workshop to show you how to get the info you want with just a few clicks.

In this workshop, systems engineers Brian and Mike show you how to get our easy-to-use Webex Calling report templates and add them to your Variphy instance. Information on configuring these templates to fit your needs can be found on our Knowledge Base along with samples of each report.

Webex Calling Report Templates

TemplateData
911 Calls ReportTotal call usage for 911/emergency calls with user groupings and call history details.
Call Queue SummaryNumber of calls going into call queues; number of answered, not connected and queued calls; graph summary by hour for each call queue.
Call Queue Summary by AgentNumber of calls going into call queues; summary of answered calls by agent.
Detail by Extension or Phone NumberMulti-direction extension or Caller ID/Phone Number search; call history details based on values or patterns.
Hunt Group Summary ReportNumber of calls going into hunt groups; number of answered and not connected calls; graph summary by hour for each hunt group.
Hunt Group Summary Report by AgentNumber of calls going into hunt groups; summary of answered calls by user.
Location Summary ReportMulti-direction totals for locations; high-level summary of outbound (originating) and inbound (terminating) calls.
Manager Summary Report Multi-direction search for managers and their users; high-level summary of inbound (terminating) and outbound (originating) calls.
User Call History Report Multi-direction user search; call history details based on selected users.

Interested in a demo of our Webex Calling integration? Contact our sales team to schedule a demo and install a fully functional proof of concept in your environment.