Variphy 16.0 features major new capabilities and improvements to our solutions. Here are the highlights:
What’s New?
MS Teams Phone Reporting and Analytics
This highly anticipated add-on feature provides the same industry-leading reporting and analytics that Variphy has traditionally offered for Cisco Unified Communications Manager (CUCM), now for Microsoft Teams Phone! It allows seamless integration with CUCM, Webex Calling, and Zoom Phone to provide detailed call reporting and analytics on one interface.
Why is this valuable?
Having robust call data reporting and analytics is essential for ensuring your communications platform functions optimally, maintaining security and compliance, enabling data-driven decision making, and maximizing your investment’s ROI.
Improvements
CUCM DN Description as a Primary Search and Grouping Type
This enhancement adds the ability for Variphy users to use the CUCM Directory Number (DN) description field as a primary grouping type.
Why does this matter?
Many organizations use specific naming conventions in the DN description to denote details like physical locations or departments. This new functionality allows you to group these locations based on their naming convention.
Add CUCM DN Description as Secondary Grouping Option
Reports can now be grouped with the DN description as a secondary option in addition to the originating or terminating CUCM device description.
Why is this useful?
This provides further context, which is particularly useful when phones have multiple line appearances.
With these latest updates, Variphy continues to provide the most comprehensive on-premises, cloud, or hybrid unified communications analytics available for Microsoft Teams, Webex Calling, Zoom Phone, and Cisco telephony platforms.