Posted on August 29, 2023 in: White Paper by: Jeff Young
In our third and final post in the Software Essentials series, we will cover ease of use and its importance in a call analytics solution. Ease of use refers to how easy it is for users to understand and navigate an application. An application that is easy to use isContinue Reading >
Posted on August 24, 2023 in: White Paper by: Jeff Young
In this second part of our Call Analytics Software Essentials series, we’ll cover the importance of the ease of configuration of an application. Ease of configuration refers to how smoothly a software application can be customized to meet an organization’s or users’ preferences. Factors that impact ease of configuration UserContinue Reading >
Posted on August 17, 2023 in: White Paper by: Jeff Young
Key aspects of a good call analytics software are ease of deployment, ease of configuration, and ease of use. In this blog post, we will focus on ease of deployment and how Variphy accomplishes this for our customers. Ease of deployment refers to how easily a software application can beContinue Reading >
Posted on May 24, 2023 in: White Paper by: Jeff Young
Metrics you should be reporting to optimize your call center UC experts like you need comprehensive reports for metrics in your unified communications (UC) environments. Do you know which are the best key performance indicators (KPIs) for voice engineers to track? Assess if you have the right tools for callContinue Reading >