Building a functional dashboard to review call data is important to line of business managers, departments, and support teams. Our systems engineer team hosted a workshop to discuss how to build a Zoom admin dashboard and add helpful widgets.
Here are some highlights of Variphy’s call analytics dashboards for Zoom Phone:
Call Capacity: View call count and duration, sorted by a time period of your choice, to view trends and high-volume timeframes in your Zoom Phone environment.
Top Zoom Sites: Filter your call data by the most utilized Zoom sites as outlined in your Zoom Phone environment.
Top Zoom Departments: Filter your call data by the most utilized departments as outlined in your Zoom Phone environment.
Inbound, Outbound, and Internal Calls: Display the direction of calls, total call count, total duration, and more to monitor call volume.
Zoom Call Queue Utilization: Leverage your call queue configuration to identify top performing teams and view critical metrics on your call queue performance.
Along with dashboards and widgets, Variphy Call Analytics for Zoom Phone allows you to control your data retention periods. This is critical in any calling environment to be able to review hourly, weekly, and monthly call trends. We retain the data on our server, which is available for as long as you’d like.
Lastly, we offer role-based access to your calling data. You control who has access to certain data, and they do not have to be an administrator in our application or the Zoom Phone environment.