Customer Success: Jersey Community Hospital
Jersey Community Hospital (JCH) offers primary and secondary care across six counties in Illinois. The hospital needed a more robust analytics solution for its Cisco Unified Communications Manager (CUCM) data.
- Location: United States
- Industry: Healthcare
- Product: Variphy Reporting and Analytics for Cisco CUCM, Variphy Change Management for Cisco, Variphy Remote Phone Control for Cisco
- Device: 450 Phones
The Challenge
Prior to using Variphy, JCH used a reporting system that missed key features like real-time call data and metrics, which made identifying and addressing communication issues a challenge. The lack of detailed analytics led to problematic missed calls, which could impact patient care and operational efficiency. JCH also had difficulty tracking administrative changes and retaining call detail records. This led to complications with compliance and overall service management.
The Solution
With Variphy’s real-time call analytics, change management, and remote phone control solutions, JCH gained enhanced visibility into its Cisco Collaboration data. The improved call environment insights allowed for more efficient visualization, search, analysis, and reporting. Variphy’s Change Management solution also helped them streamline the tasks of identifying and tracking changes within their UC environment.
“The CDR reporting is above and beyond what we thought it would do for us.”
The Impact
With Variphy, JCH no longer has to worry about being able to comply with federal and corporate policies on call detail record retention. The IT team uses the Remote Phone Control feature to troubleshoot end-user issues more quickly than ever and JCH also benefits from instant visibility into calling activity. Now the hospital can identify problem calls with ease, effortlessly assess device capacity, and accurately evaluate busy hours and employee productivity.
Learn more about our Cisco telephony analytics and reporting solutions.
