Cisco Unified communications

Variphy CDR Reporting defines unified communications (UC) products (equipment, software and services) as those that facilitate the interactive use of multiple enterprise communications methods. This can include control, management and integration of these methods. UC products integrate communications channels (media), networks and systems, as well as IT business applications and, in some cases, consumer applications and devices.


Cisco Unified Communications Manager produces two types of records which store call history and diagnostic information, as follows:

Call detail records (CDR) – Data records that contain information about each call that was processed by CallManager.
Call management records (CMR) – Data records that contain quality of service (QoS) or diagnostic information about the call. Also referred to as diagnostic records.

Both CDRs and CMRs together are referred to as CDR data. CDR data provides a record of all calls that have been made or received by users of the CallManager system. CDR data is useful primarily for generating billing records; however, it can also be used for tracking call activity, diagnosing certain types of problems and capacity planning.

CDRs contain information about call origination, call destination, the date and time the call was started, the time it actually connected, and the time it ended. A call is considered started or originated when the caller goes off-hook. The call is considered ended when either the caller or the called party goes on-hook. CMRs contain information about the amount of data sent and received, jitter, latency, and lost packets.

Toll Fraud

Toll fraud, aka VoIP fraud, is when hackers are able to access your UC phone system and make fraudulent long distance calls from your account.

Long distance, per-minute charges add up fast. A whopping $38.1 billion in losses were attributed to toll fraud in 2015 alone.

Although the best VoIP providers offer round the clock fraud monitoring, it is still important for business owners to be aware of potential vulnerabilities and take steps to prevent toll fraud.

Kari’s Law Act of 2016

(Sec. 2) This bill amends the Communications Act of 1934 to prohibit businesses from manufacturing or importing for use in the United States, or selling or leasing in the United States, a multi-line telephone system unless it is pre-configured to allow users to directly initiate a call to 9-1-1 (without dialing any additional digit, code, prefix, or post-fix, including any trunk-access code such as the digit “9”) from any station equipped with dialing facilities.

Businesses are prohibited from installing, managing, or operating multi-line telephone systems without such a direct 9-1-1 call configuration.

Businesses installing, managing, or operating such systems for use in the United States must configure the systems to provide a notification to a central location at the facility where the system is installed, or to another person or organization regardless of location, if the system is able to be so configured without an improvement to the hardware or software.