CUCM CDR Call Analytics & Statistics Reporting
Posted on November 12, 2015 in: CDR Reporting by: Variphy Team
Posted on November 12, 2015 in: CDR Reporting by: Variphy Team
Using built-in and easy to select call scenario options, such as connected, not connected, answered, abandoned, transferred, voice mail, forwarded, long/short duration, video, and queued calls, call history reporting with Variphy Insight’s Call Analytics can now identify the following commonly requested analytics and key performance indicators (KPIs), as well as many more:
With Variphy’s configurable Call Analytics reporting engine, choose and select which scenarios are important to you and what key metrics to include, on a per report basis. Include them in the reports in the order you want and exclude those you don’t need.
Free yourself from the many limitations you’re experiencing with pre-canned reports.