Posted on March 23, 2023 in: Zoom Phone by: Kyle Aebischer
Regardless of the UC platform(s), if your organization is like most others we work with, you’re likely using hunt groups or call queues. How do you prefer to track their performance? When are the busy hours? Is each queue staffed appropriately? Many organizations come to us because they need betterContinue Reading >
Posted on March 21, 2023 in: CDR Reporting, Dashboards and Widgets, Zoom Phone by: Kyle Aebischer
We’re excited to deliver Variphy’s configurable dashboards and widgets to Zoom Phone users! With these features, Zoom Phone users can display call analytics data in their preferred format in just a few clicks. Variphy users can manage multiple dashboards, which can be configured with multiple widgets for CUCM, UCCX, CUBE,Continue Reading >
Posted on March 14, 2023 in: CDR Reporting, Uncategorized, Webex Calling, Zoom Phone by: Jeff Young
Once you have successfully created your Webex chatbot, it must be configured and enabled in Variphy before it can be used for delivering Cisco CUCM, UCCX, & CUBE CDR Call Analytics reports and CUCM CDR alerts as an alternative to email. If you haven’t yet created your Webex chatbot, pleaseContinue Reading >
Posted on March 7, 2023 in: CDR Reporting, Webex Calling, Zoom Phone by: Jeff Young
Did you know you can use a Webex chatbot for report delivery? In addition to scheduling reports for email and local repository delivery, a chatbot can send reports to you or a group of users. Learn how to create your Variphy Webex chatbot below! How to Create Your Variphy WebexContinue Reading >
Posted on March 2, 2023 in: Zoom Phone by: Kyle Aebischer
In Zoom Phone, calls can be recorded automatically or on demand. Regardless of the recording type, Variphy captures whether the call was recorded and allows quick and easy audio playback via our web interface. This feature enables appropriate supervisors, managers, or administrators to access and listen to voice recordings toContinue Reading >
Posted on February 23, 2023 in: CDR Reporting, Zoom Phone by: Kyle Aebischer
At Variphy, we approach call analytics by thinking about and caring equally about both the inputs and outputs. Data presented in even the most appealing ways can lose its luster if it can only be used for limited or rigid data sets. We give our users a lot of flexibilityContinue Reading >
Posted on February 16, 2023 in: Newsroom, Zoom Phone by: Kyle Aebischer
Are you a Zoom Phone administrator looking for more reporting and analytics capabilities? We are pleased to announce that Variphy Call Analytics for Zoom Phone is now available! Our Beta release is available for on-premise deployment or can be deployed in Variphy Cloud. What can you expect from participating inContinue Reading >
Posted on February 2, 2023 in: Zoom Phone by: Kyle Aebischer
Not every user is a system administrator in your organization’s applications — nor should they be. Some supervisors or managers need visibility and analytics only for their team’s or department’s call activity and performance. When configuring user accounts or groups in Variphy Call Analytics for Zoom Phone, system administrators canContinue Reading >
Posted on January 26, 2023 in: Zoom Phone by: Kyle Aebischer
Regardless of your organization’s calling platforms, it’s vital to know if your users are utilizing them correctly. Many of our customers have requested Variphy’s help getting insight into their platforms’ capabilities. Nowadays, users often have licensed accounts in multiple UC platforms like Zoom, Microsoft Teams, and Webex. It’s important toContinue Reading >
