Category Archives: UCCX Reporting

New Feature! How to report on inactive agents, resource groups, or teams in Cisco UCCX!

Posted on February 9, 2023 in: Feature, UCCX Reporting by:

It’s no secret that workers continue to leave the workforce in unprecedented numbers. Are you losing visibility to your contact center team performance as these users are removed from your Cisco UCM and UCCX applications? This loss of data skews reports and provides inaccurate information to management teams. Our systemsContinue Reading >

Variphy Version 13.1 Release is Coming!

Posted on January 17, 2023 in: CDR Reporting, UCCX Reporting, Webex Calling by:

With the arrival of Variphy 13.1 comes new features and improvements! Check out a few highlights below. What’s New? Computed CUCM Ring Time and C2G Sequence Persistence Ring time information is not natively included in CDR data. In 13.1, we created a computation to reflect the true ring time.  DisplayContinue Reading >

Limitations of Cisco’s UCCX Reporting

Posted on August 15, 2019 in: UCCX Reporting by:

In Variphy’s new release version 12.0, comes expanded functionality to provide reporting capabilities for Cisco Unified Contact Center (UCCX). One may ask, “why focus on the new data”? Well, it’s simple. First, To provide extra view into a data set that Variphy has lacked in the past. Having a standaloneContinue Reading >