Posted on February 9, 2023 in: Feature, UCCX Reporting by: Trey Gonzalez
It’s no secret that workers continue to leave the workforce in unprecedented numbers. Are you losing visibility to your contact center team performance as these users are removed from your Cisco UCM and UCCX applications? This loss of data skews reports and provides inaccurate information to management teams. Our systemsContinue Reading >
Posted on January 17, 2023 in: CDR Reporting, UCCX Reporting, Webex Calling by: Jeff Young
With the arrival of Variphy 13.1 comes new features and improvements! Check out a few highlights below. What’s New? Computed CUCM Ring Time and C2G Sequence Persistence Ring time information is not natively included in CDR data. In 13.1, we created a computation to reflect the true ring time. DisplayContinue Reading >
Posted on August 15, 2019 in: UCCX Reporting by: Dan Schmitt
In Variphy’s new release version 12.0, comes expanded functionality to provide reporting capabilities for Cisco Unified Contact Center (UCCX). One may ask, “why focus on the new data”? Well, it’s simple. First, To provide extra view into a data set that Variphy has lacked in the past. Having a standaloneContinue Reading >
