Category Archives: UCCX Reporting

Limitations of Cisco’s UCCX Reporting

Posted on August 15, 2019 in: UCCX Reporting by:

In Variphy’s new release version 12.0, comes expanded functionality to provide reporting capabilities for Cisco Unified Contact Center (UCCX). One may ask, “why focus on the new data”? Well, it’s simple. First, To provide extra view into a data set that Variphy has lacked in the past. Having a standaloneContinue Reading >