Posted on August 15, 2023 in: Events, Workshop by: Jeff Young
Mike and Dre from our Systems Engineering team hosted a workshop highlighting how to obtain contact-center-like reports and analytics for the hunt group and native call queuing features. A contact center application is a centralized call routing application used to manage incoming and outgoing customer interactions, which can occur acrossContinue Reading >
Posted on August 10, 2023 in: Events, Workshop by: Jeff Young
With Variphy, you can quickly create, manage, and share dashboards with other users in your organization. This article highlights a few of the widgets our Zoom Phone customers can use to customize their dashboards. For more info on creating your initial dashboard, take a look at our Knowledge Base article.Continue Reading >
Posted on July 13, 2023 in: Workshop by: Jeff Young
Our systems engineers show you how to build a Zoom Phone dashboard that works for your organization’s needs. Building a functional dashboard to review call data is important to line of business managers, departments, and support teams. Our systems engineer team hosted a workshop to discuss how to build aContinue Reading >
Posted on May 26, 2023 in: Workshop by: Jeff Young
Unlock the power of Variphy Call Analytics for Zoom Phone Are you looking to jump-start your reporting and analytics for Zoom Phone? We’ve provided templates based on our most popular reports as requested by our customers. Our systems engineers hosted a workshop to discuss some useful reports all organizations canContinue Reading >
Posted on May 18, 2023 in: Workshop by: Jeff Young
Get visibility into your Webex Calling environment with Variphy What analytics reports should you be running for Webex Calling? Here are four reports Webex Calling users should know – which are quick and easy to generate using Variphy. Run reports for greater visibility into Webex Calling Variphy offers comprehensive callContinue Reading >
Posted on January 10, 2023 in: Workshop by: Jeff Young
Have you checked out the Variphy workshop series? If not, you’re missing out! The Variphy SE team has been conducting live technical workshops each week for 2+ years, and the full repository is available for viewing here. The weekly workshops provide quick tips and tricks on performing tasks within VariphyContinue Reading >
Posted on December 13, 2022 in: Workshop by: vblogadmin
Variphy 14.0 introduces analytics and reporting support for Zoom Phone. Systems engineers Victor and Matt demonstrate how to build dashboards and generate reports with our new feature. Register: https://bit.ly/3uLhJjF
