Category Archives: Workshop

Breaking Down Common UCCX Issues

Posted on April 16, 2024 in: Workshop by:

Our systems engineers dive into the most common UCCX issues like cluster configuration, Finesse user configuration, report discrepancies, and more.

High-level Dashboards and Reports for Zoom Phone

Posted on February 28, 2024 in: Workshop by:

High-level Dashboards and Reports for Zoom Phone

Variphy offers customizable reports and dashboards to suit your needs, whether you require high-level overviews or need to dig into granular data. 

Create Unique Security Profiles for Users

Posted on February 27, 2024 in: Workshop by:

Create Unique Security Profiles for Users

With Variphy, administrators can easily control data visibility for each user.

How to Get the Data You Need with the Real Time CSQ Widget

Posted on February 15, 2024 in: Workshop by:

How to Get the Data You Need with the Real Time CSQ Widget

Learn how to configure the Real Time CSQ widget so you can get better visibility into your UCCX call data.

Webinar Rewind: Hunt Groups and Call Queues

Posted on February 7, 2024 in: Workshop by:

Webinar Rewind: Hunt Groups and Call Queues

In a recent webinar, our systems engineers showed how users can view and analyze their hunt group data for their Webex Calling environment.

What’s New in Variphy 15.4

Posted on January 18, 2024 in: Workshop by:

Variphy 15.4 brings exciting new updates to our CUCM, Webex Calling, and Zoom Phone. See what’s new in our latest software release.

How to Monitor Hard Phone Registration Changes With Variphy Change Management

Posted on January 12, 2024 in: Workshop by:

Learn how Variphy Change Management can help you optimize phone system management and monitor hard phone registration changes easily.

Top 3 Variphy Call Analytics Webinars in 2023

Posted on January 4, 2024 in: Workshop by:

Top 3 Variphy Call Analytics Webinars in 2023

Last year, our SEs covered dozens of topics that helped customers navigate and leverage our CUCM, Webex Calling, and Zoom Phone solutions. Here are the three most popular webinars in 2023.

CUCM Support: Troubleshooting Common Issues

Posted on December 7, 2023 in: Workshop by:

Troubleshooting Common CUCM Report Issues

It’s easy to get in touch with Variphy’s Support team — you can open a support ticket, engage the chat, or simply send an email. But sometimes, you might want to solve an issue on your own.

Our systems engineers hosted a webinar that covers the most common issues they see and takes you through the steps to handle these issues easily.