Category Archives: Workshop

Get Contact-Center-Like Analytics From Your Hunt Groups

Posted on August 15, 2023 in: Events, Workshop by:

Contact center like analytics with Variphy

Mike and Dre from our Systems Engineering team hosted a workshop highlighting how to obtain contact-center-like reports and analytics for the hunt group and native call queuing features. A contact center application is a centralized call routing application used to manage incoming and outgoing customer interactions, which can occur acrossContinue Reading >

6 Widgets You Should Have on Your Zoom Phone Analytics Dashboard

Posted on August 10, 2023 in: Events, Workshop by:

Variphy Zoom Phone Analytics

With Variphy, you can quickly create, manage, and share dashboards with other users in your organization. This article highlights a few of the widgets our Zoom Phone customers can use to customize their dashboards. For more info on creating your initial dashboard, take a look at our Knowledge Base article.Continue Reading >

Which widgets should you add to your Zoom Phone dashboard?

Posted on July 13, 2023 in: Workshop by:

Which widgets should you add to your zoom phone dashboard

Our systems engineers show you how to build a Zoom Phone dashboard that works for your organization’s needs. Building a functional dashboard to review call data is important to line of business managers, departments, and support teams. Our systems engineer team hosted a workshop to discuss how to build aContinue Reading >

Essential Zoom Phone Report Templates for Admins and Users

Posted on May 26, 2023 in: Workshop by:

Unlock the power of Variphy Call Analytics for Zoom Phone Are you looking to jump-start your reporting and analytics for Zoom Phone? We’ve provided templates based on our most popular reports as requested by our customers. Our systems engineers hosted a workshop to discuss some useful reports all organizations canContinue Reading >

4 Analytics Reports You Should Run for Webex Calling

Posted on May 18, 2023 in: Workshop by:

webex by cisco and variphy logo for workshop

Get visibility into your Webex Calling environment with Variphy What analytics reports should you be running for Webex Calling? Here are four reports Webex Calling users should know – which are quick and easy to generate using Variphy. Run reports for greater visibility into Webex Calling Variphy offers comprehensive callContinue Reading >

Workshop Wednesday Repository

Posted on January 10, 2023 in: Workshop by:

Female hands with laptop. Young woman working remotely at home.

Have you checked out the Variphy workshop series? If not, you’re missing out! The Variphy SE team has been conducting live technical workshops each week for 2+ years, and the full repository is available for viewing here. The weekly workshops provide quick tips and tricks on performing tasks within VariphyContinue Reading >

Workshop: Zoom Reporting 101

Posted on December 13, 2022 in: Workshop by:

Variphy 14.0 introduces analytics and reporting support for Zoom Phone. Systems engineers Victor and Matt demonstrate how to build dashboards and generate reports with our new feature. Register: