Posted on February 14, 2024 in: CUBE Analytics by: Jeff Young
Systems engineers Matt and Victor hosted the “CUBE Reporting and Analytics: How to Isolate Calls” webinar to explore how it can help identify scenarios and generate insightful reports.
Posted on April 25, 2023 in: CUBE Analytics by: Trey Gonzalez
If CUBE CDR data is not visible in Variphy for the current or previous day(s), there could be a few possible causes. Here’s what you can do to troubleshoot in Variphy’s CUBE analytics when data cannot be found. Step 1) Confirm that Variphy CDR Processing is enabled for the CUCMContinue Reading >
Posted on April 18, 2023 in: CUBE Analytics by: Trey Gonzalez
Processing data from CUBE supplies a more holistic view of an organization’s PSTN calling. CUBE does not have to route calls to a CUCM cluster; it can route calls to a third-party application like a fax server or an interactive voice response system. Doing so can give you visibility intoContinue Reading >